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Book with Confidence

© Sam Peet / Culture Trip
Photo of Culture Trip Travel Team
30 November 2021

We know that booking with confidence is more important than ever. That’s why Culture Trip is committed to taking the stress out of booking and making it hassle-free for you – every step of the way. From flexible booking options and low refundable deposits to expert personal customer service and strict Covid health & safety procedures – read on to see why you can feel confident booking with us.

Our Ultimate Covid Booking Guarantee

Our Ultimate Covid Booking Guarantee gives you peace of mind when booking with us: if changes to Covid-19 regulations affect your plans and prevent you from travelling, then we’ll rebook you for free or refund you. Please note this does not apply to multi-day tours provided by our third-party partners. Please note also that this guarantee does not cover you in the event that you or those accompanying you contract Covid-19 and are unable to travel. Scroll to the bottom of the page for T&Cs.

Flexible booking & low refundable deposits

We know that plans can change – that’s why we’re offering flexible booking conditions to take the stress out of booking in times of uncertainty. Book now with a low refundable deposit and you can postpone or cancel free of charge – with a full refund – up to 35 days prior to departure. No questions asked.

Our Customer Support Team is here to help

The Travel Experts in our Customer Support team are ready to support you with personal service throughout every part of your journey. Need help choosing your next adventure, got a question or want to have a quick chat with one of our Travel Experts? Drop into our live chat or shoot us an email at Or call us: you can reach us on +1 (678) 967 4965 from the US or +44 1630 350001 from the UK.

Strict Covid health & safety safety measures on all trips

Your safety and wellbeing – as well as that of our employees and partners – are our top priority, so we’ve put strict Covid health and safety measures in place on all our trips. You can see the details of these measures on each of our itinerary pages.

We’re your trusted travel companion

We’re proud to say that since 2011, millions of people have trusted Culture Trip – and its award-winning content – to help them discover the world. Behind our trips is a team of highly experienced Travel Experts who know the world inside out, and who do all the planning for you – all you have to do is book and show up.

You’re in safe hands

Behind Culture Trip is our owner PPF, one of Europe’s biggest investment companies – so you’re in safe hands. And for our trips we operate using a 3rd party trust bank account with PT Trustees which ensures that we are compliant with the Package Travel, Package Holidays and Package Tours Regulations in the UK.

Booking securely

We only ever use your personal information in accordance with the appropriate data protection law, and we use SSL encryption to keep your data secure when you book. Read more about how we keep your personal information safe in our Privacy Policy.

Covid Booking Guarantee Terms and Conditions

If you are prevented from travelling by the implementation of Covid-19 restrictions in your departure country or destination after your date of booking, we will offer you the option to change your itinerary for free up to 48 hours before your date of travel, subject to availability.

In the event that we cannot change your booking dates, we will refund your booking in full following receipt of evidence to show that the restrictions were implemented after the date of your booking, including (but not limited to) evidence of flight cancellations, local lockdown restrictions, recommendations against travel and quarantine requirements aimed at the general public. Your refund will be in the form of a full cash refund to your original form of payment.

This policy may be subject to further amendment. It does not apply to multi-day tours provided by our third-party partners. Please note also that this guarantee does not cover you in the event that you or those accompanying you contract Covid-19 and are unable to travel. We would recommend that you take out personal travel insurance that covers you in these circumstances.

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